Datenschutzerklärung

Skye Pets Privacy Policy

Last updated: 2024-06-16

This Privacy Policy describes how Skye Pets ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from skyepets.com (the "Site") or otherwise communicate with us (collectively, the "Services"). "You" and "your" refer to users of the Services, whether as customers, website visitors, or other individuals whose information we collect pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. "Personal information" refers to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Basic contact details: your name, address, phone number, email.
Order information: your name, billing address, shipping address, payment confirmation, email address, phone number.
Account information: your username, password, security questions.
Shopping information: items you view, put in your cart, or add to your wishlist.
Customer support information: details included in communications with us.

Information We Collect through Cookies We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, like Shopify.
Our payment processors, who collect payment information to process your payment and fulfill your orders.

When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties may automatically collect certain information using online tracking technologies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services: To provide you with the Services, process your payments, fulfill your orders, send notifications related to your account, purchases, returns, and exchanges, create and manage your account, arrange for shipping, facilitate returns and exchanges, and enable you to post reviews.
Marketing and Advertising: For marketing and promotional purposes, such as sending marketing communications and showing you advertisements for products or services.
Security and Fraud Prevention: To detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
Communicating with You: To provide customer support and improve our Services.

Cookies

We use Cookies on our Site for various purposes. For specific information about the Cookies we use related to powering our store with Shopify, see Shopify's Cookie Policy. You can set your browser to remove or reject Cookies, but this may impact your user experience and some Services may not function properly.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

Vendors or third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
Business and marketing partners, including Shopify.
When you direct, request, or consent to our disclosure of certain information.
Within our corporate group, in connection with a business transaction, or to comply with legal obligations.

We have disclosed the following categories of personal information in the past 12 months:

Identifiers: basic contact details, order information, and account information.
Commercial information: order information, shopping information, and customer support information.
Internet or other similar network activity: Usage Data.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. Such content is public and accessible by anyone. We are not responsible for the privacy or security of any information that you make publicly available.

Third Party Websites and Links

Our Site may provide links to third-party websites or platforms. Review their privacy and security policies as we are not responsible for the privacy or security of these sites.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children. If a child has provided us with their personal information, contact us to request deletion.

Security and Retention of Your Information

We cannot guarantee perfect security, and any information you send to us may not be secure in transit. We retain personal information as needed to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce contracts and policies.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including the right to access, delete, correct, or transfer your information, restrict processing, withdraw consent, appeal our decisions, and manage communication preferences. Contact us to exercise these rights.

We will not discriminate against you for exercising these rights. We may need to verify your identity before responding to your request.

EEA-Specific Provisions

If you are located in the European Economic Area (EEA), you have the following additional rights regarding your personal information:

Right to Access: You have the right to request access to the personal information we hold about you, including details relating to how we use and share your information.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Right to Erasure: You have the right to request that we delete your personal information under certain circumstances.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.
Right to Data Portability: You have the right to request that we provide you with a copy of your personal information in a structured, commonly used, and machine-readable format, and to request that we transfer your personal information to another data controller where technically feasible.
Right to Object: You have the right to object to the processing of your personal information under certain circumstances, including where we process your personal information for direct marketing purposes or where we rely on legitimate interests as the legal basis for processing.

To exercise any of these rights, please contact us using the contact details provided below.

International Data Transfers

We may transfer, store, and process your personal information outside the EEA, including in the United States. When we transfer your personal information out of the EEA, we ensure that appropriate safeguards are in place to protect your personal information, such as relying on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses or other legal mechanisms provided for under applicable data protection laws.

Complaints

If you have complaints about how we process your personal information, please contact us. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

Contact

For questions about our privacy practices or this Privacy Policy, or to exercise your rights, please email us at support@skyepets.com.